Contact
One person builds and supports Heimdall3D. There is no support queue and no ticket number.
Expect a reply within a few days. If it has been longer than a week, write again. Mail does go astray, and a duplicate is better than silence.
If something is broken
Four things turn a bug report into a fix. Without them, most reports take a week longer than they need to:
- Your Directory Opus version, and whether it is 32- or 64-bit.
- Your Windows version and your graphics card, with roughly how old the driver is.
- The file that misbehaved, or one that misbehaves the same way. A file I can open is worth more than any description of it.
- What you expected to see, and what you saw instead.
Licence keys and purchases
Lost your key? The recovery page sends it to the address you bought with, which is faster than waiting for me. For refunds, see refunds.
Impressum
Christer Söderlund
Mendelstraße 4
13187 Pankow
Berlin, Germany
Email: quark@heimdall3d.com
Heimdall3D is sold by a sole trader. Purchases are processed by a merchant of record, who appears as the seller on your card statement and invoice. The pricing page says who that is.